Shipping & Returns Policy
📦 Studio Fulfillment & Processing
Because I handle the printing process personally to guarantee exhibition-grade quality, prints are not mass-produced or pre-packaged.
Made to Order: Every single photograph is custom-printed to order in my studio using professional wide-format wide-gamut printers (Canon imagePROGRAF PRO-1100 and Pixma Pro-100).
Handling: Prints are handled exclusively with protective white archival cotton gloves to ensure they remain pristine and free of skin oils.
Production Time: Please allow 3 to 5 business days for printing, inspection, ink curing, and premium packaging before your order ships.
🚛 Domestic Shipping Options
To keep things completely transparent, premium protective packaging and tracked shipping are 100% included in the retail price.
Carrier: All shipments are dispatched via USPS Ground Advantage.
Delivery Windows: Once dispatched from the studio, packages typically arrive within 2 to 5 business days anywhere within the mainland United States. A tracking number will be emailed to you automatically the moment your shipping label is generated.
Packaging Method: All launch collection sizes (11"x17", 13"x19", and 17"x22") are carefully rolled in a protective barrier sheet and shipped inside heavy-duty, 3-inch wide protective mailing tubes. This wide diameter prevents deep paper curling, allowing your print to easily flatten out upon arrival.
Geographic Restrictions: Free shipping applies strictly to destinations within the mainland United States.
🔄 Returns, Exchanges, & Damages
Because every fine art print is custom-produced to order based on your exact choice of image, sheet size, and premium paper option, all sales are final. I do not accept returns or exchanges if you change your mind.
Damaged Shipments: Your art is fully insured during transit. In the rare event that the United States Postal Service damages your package, I will replace your print free of charge.
How to File a Claim: Please inspect your package upon delivery. If your print arrives damaged, contact me within 7 days of delivery at contact@phodsonphoto.com with:
Your order number.
Clear digital photos of the damaged outer mailing tube.
Clear digital photos of the damage to the physical print paper.
Once verified, a replacement print will immediately be entered into the studio production queue.